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Fang Cheng


Co-Founder and CEO
Linc Global
Fang has been a recognized thought leader in ecommerce customer experience. Fang brought together a seasoned team of technologists and product minds to empower brands with the ability to serve and engage shoppers 1-to-1. Previously, Fang co-founded business acquired by Amazon, and had multiple years of experience in the investment world. Fang’s passion to help brands be seamlessly integrated into shoppers’ lives drives Linc’s AI and product development.

Speaking in:

Wednesday Sep 27
9:00 - 9:20 AM
Tech Talk Stage 5
Learn how a tech-first retailer uses chatbots for customer service & engagement. See their approach to cutting costs and improving service with AI automation in Facebook Messenger.