Separate registration required.
At Shop.org, Boomerang Commerce will host the inaugural Retail Leaders Innovation Summit, an invitation-only, thought leadership forum at the intersection of modern retail and modern technology. Join your peers -- leaders in the retail and eCommerce industry -- for a high impact, fast-paced forum focused on “AI First in Retail.”
Register at https://www.eventbrite.com/e/retail-leaders-innovation-summit-tickets-36598971509
Separate registration required.
In partnership with the Global eCommerce Leaders Forum (GELF), this half-day executive program offers numerous sessions on how retailers and global brands can get their hands into the fastest growing market in the world - China. By sharing insights and lessons learned, the GELF and Shop.org communities will collectively chart a course forward in one of the most engaging and complex ecommerce markets in the world.
Registration is complimentary. Sign-up when you register for Shop.org 2017.
This event is SOLD OUT!
Join us for the ultimate shopping field trip and explore The Grove, one of the country’s most acclaimed shopping, dining and lifestyle destinations. Shop.org will provide free shuttle transportation and The Grove will give you a complimentary gift bag filled with shopping essentials.
Shuttles depart the L.A. Convention Center at 10:00am. Return shuttles depart The Grove at 2:00pm and 3:00pm.
Separate registration required.
In partnership with Shop.org, AgilOne executives, retail leaders, and industry experts join together for a full day event focused on customer data platform research, trends, and best practices that will leave you with practical tips and new ways to leverage your customer data.
Register at http://www2.agilone.com/agilone-customer-data-platform-summit-1
Exclusively for a group of 100 retail marketing, e-commerce, mobile, and technology executives, the Executive Afternoon program is an interactive mix of presentations, discussions, and networking.
This year, we are taking our Executive Afternoon program to the headquarters of TechStyle Fashion Group (JustFab), in El Segundo, California. Attendance at this program is by invitation only.
What do a supermodel-turned-businesswoman and the world's leading entertainment conglomerate have in common? Tyra Banks and The Walt Disney Company both have remarkable stories of transformation.
8:00am: Reinvention through pivoting
The Supermodel, Super Entrepreneur, and Super CEO, highlights career moments - crossing genres of modeling, television/film production and business - that have helped her answer that critical question: stay the course or change direction?
8:15am: Technology powers the magic: transforming your tech workforce for digital commerce
Disney's technology team is transforming its workforce to succeed in the digital commerce space, with a focus on artificial intelligence and machine learning.
The Tech Lab will showcase the technologies that are transforming the way retailers market, connect, and serve their customers. Visitors will experience these “technologies of the future” via custom designed simulations in the environments they are used -- the store, home, and office, and talk directly with tech founders about how their technologies will transfer from the lab to the showroom and full retail stack.
Participating Companies:
Aila Technologies | Augment | Banter | Bond | Branch Messenger | EverThread
FindMine | Glass-Media | Handy | Headliner Labs | InVertex 3D | Ksubaka | MJD Interactive
Perseus Mirrors | Purple WiFi | Revieve | Salesfloor | Satisfi | Slyce | Strypes
StyleSage | Tangiblee | Unata | Xclaim Mobile | Yext
Since 1889, Carhartt has found success by listening to customers. The way customers share stories has changed. The impact and influence these consumer insights have on sales and service has become a key part to the brand’s success. Carhartt has built a sophisticated user-generated content (UGC) strategy that has taken these foundational principles of storytelling and the value of customer insights into today’s multi-device, multi-channel customer journey.
This session repeats on Wednesday, September 27 at 11:15am, Tech Talk Stage 1.
As enterprises move towards a unified commerce paradigm, moving products faster and improving customer experience across channels has never been more important. The foundation for your competitive differentiation is not just trusted content but also delivering relevant information for micro-segments and gathering insights for improved customer loyalty. A Modern PIM (Product Information Management) solution is what integrates Product Content across the purchase lifecycle of a customer. School Specialty Inc (SSI) has embarked on a customer-focused transformation experience and streamlined internal processes with a Modern PIM solution.
Retail Tech Podcast focuses on technologies used in online and offline retail by conducting interviews with executives of companies on all sides of the commerce equation. With over 70 interviews in a year, the podcast series is a source of actionable information and advice on different aspects of what drives retail today and how to stay competitive in the future.
Produced by:
Darius Vasefi | Producer, Host | Retail Tech Podcast
How do you engage increasingly digital customers in meaningful ways? Top retail leaders share the secret to creating rich customer relationships that leverage in-store and online experiences in new ways.
At the end of this session, Verena Von Pfetten will host an audience Q&A through the Shop.org mobile app and Twitter. Use #FastCoInnovate to submit your questions at any time during the session!
This session is optimized for earbuds on channel 3 (free pair included with registration).
Hear how consumers — and their evolving behaviors — are changing the face of modern retail.
Does it feel like there's a new addition to the C-suite: the Chief Consumer? Understandably so - the digital landscape is constantly changing with new opportunities and challenges for brands and retail. Learn from trend expert Kate Ancketill who will share the most prominent macro trends effecting e-commerce and explain how to best capitalize on them for your benefit. She'll also help connect the dots examining how consumers are interacting with retailers across their path to purchase, and putting themselves in charge.
Key takeaways include:
How to strengthen your retail position in the market
Examples that fly under the radar of data analysis
New consumer research affecting retail: NRF's The Consumer View
Kate is hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #ConsumerView to submit your questions at any time during the session!
There’s something about the sunshine in Southern California that fuels innovative ideas. TOMS and Harper Wilde shine a light on what makes their L.A.-based companies tick.
What do you get when you combine the spirit of philanthropy with the commitment to educate girls and empower women? TOMS and Harper Wilde. These companies use a combination of spunk, problem-solving, humor, grit and generosity to drive their business and feed their passion. They’ll explain how they got here and where they’re going. By getting closer to their customer TOMS is re-tooling programs based on consumer sentiment. Harper Wilde is analyzing customer behavior from both quantitative and qualitative standpoints to inform new ways to innovate and revolutionize e-commerce. Hear the tactics each is using to increase their business to better serve their market—all the while leading from the heart.
Mondy, Jane and Nina are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #SoCalInnovate to submit your questions at any time during the session!
This session is optimized for earbuds on channel 1 (free pair included with registration).
Find out what CJ has discovered about affiliate’s true influence and impact on shopping behaviors. These findings are guaranteed to alter perceptions and incentivize increased affiliate budgets in the year ahead.
This session repeats on Wednesday, September 27 at 10:00am, Tech Talk Stage 3.
Customers are moving away from traditional shopping into omnichannel with mobile serving as the first point of entry. Balancing a mobile-first approach with omnichannel is at the heart of this talk.
Brick & Data Podcast is all about retail news, analytics, and tech. We cover trending news of the week, surface game changer technologies, and explore how retailers are surviving and thriving.
Produced by:
José Chan | VP, Business Development | Celect, and Professor | Parsons the New School for Design
Todd Harris | Director, Marketing | Celect
Two distinct stories from dynamic entrepreneurs about successfully driving innovation in retail.
11:00am: A conversation with Marc Lore
Marc Lore will talk about his ground-breaking plans for Walmart’s ecommerce business, including:
At the end of this session, Marc Lore will host an audience Q&A through the Shop.org mobile app and Twitter. Use #MarcLore to submit your questions at any time during the session!
11:30am: TechStyle fashion group reimagines fashion
TechStyle, the startup behind brands JustFab, ShoeDazzle and Fabletics, became the largest pure-play ecommerce company in the world using technology and new approaches to customer acquisition and retention. Driven by metrics, the company has focused the business on conversion and personalization to elevate customer satisfaction.
Grab lunch from one of the L.A. food trucks parked outside the convention center on Pico Drive, or browse the two food courts in the convention center (one on the Floor, the other above the South Lobby).
Seating is available in the Breakout rooms, Feature Stage, and Garden. Additional seating provided outside the Floor near Pico Drive.
Grab a seat at your topic table of choice – from site experience to mobile to analytics – and join a conversation guided by an industry leader. Lunch is on us, the participation is on you.
Registration is complimentary. Sign-up when you register for Shop.org 2017
This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.
Open to Retailers. Sign-up required.
This session will explore the various technologies and solutions required, as well as the integration points of a unified approach, including order management, store fulfillment, and fraud management to meet consumers’ expectations while maintaining profitability and solutions required, as well as the integration points of a unified approach, including order management, store fulfillment, and fraud management to meet consumers’ expectations, while maintaining profitability.
No one knows e-commerce in Canada better than Canada Post. Join us as we illustrate Canadian e-shopper preferences and nuances. Learn how to maximize your share of the $34B+ Canadians spend online.
Experimenting with and embracing the latest digital tools create new business opportunities as well as waves of changes for employees, partners, and customers. Here’s how top brands in retail and beyond “rethink everything,” disrupting their way to success.
At the end of this session, Verena Von Pfetten will host an audience Q&A through the Shop.org mobile app and Twitter. Use #FastCoDigital to submit your questions at any time during the session!
This session is optimized for earbuds on channel 3 (free pair included with registration).
UX experts share how to be fast, optimize for conversion and implement the new technology consumers expect.
West Elm and Target are changing shopping - and they've got the apps to prove it! While online shoppers today have entirely different needs and expectations than they did just a few years ago, the ultimate goal for retailers remains the same: make life easier for customers. We will talk to West Elm about how they’ve improved their mobile experience by focusing on load speed, user perceived speed, caching and new browser capabilities. You’ll hear from Target about their new app experience which enhances the customer journey both in-store and on the go with list-making, product location, fulfillment and payment features. We'll share case studies, best practices and mistakes made on the journey.
Luke, Tammy and Grace are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #NewAgeUX to submit your questions at any time during the session!
This session is optimized for earbuds on channel 2 (free pair included with registration).
Focusing on delivering contextual, relevant messages, Sam’s Club and Walgreens are putting the customer front and center.
Customers know more than ever, and want it all: same day delivery, instant check out, real-time customer service - the list goes on! Retailers should focus on consumer-first marketing that creates experiences that address customer preferences, contextual relevancy and personalization, and experiences that add value. In this session, hear how leading retailers are incorporating consumer-first principles to meet these expectations, grab the customer’s attention, build loyalty, and tackle the needs of specific consumer segments...all while incorporating a dash of surprise and delight.
Rick, Ben and Nick are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #EmpoweredConsumer to submit your questions at any time during the session!
This session is optimized for earbuds on channel 1 (free pair included with registration).
Leading women’s fashion retailer Lulus, has grown their business into a first-class digital shopping experience. Join this session to learn how Lulus partnered with Certona to individualize their customer’s journey.
This session repeats on Tuesday, September 26 at 4:30pm, Tech Talk Stage 1.
How do you build a brand for 2020? Which emerging technologies should you pay attention to and which are safe to ignore (for now)? Top retail innovators tap their inner futurist and discuss what’s coming and what it means for your brand.
At the end of this session, Verena Von Pfetten will host an audience Q&A through the Shop.org mobile app and Twitter. Use #FastCoTech to submit your questions at any time during the session!
This session is optimized for earbuds on channel 3 (free pair included with registration).
These brands didn’t develop their cult following by accident.
Want to inspire wildly passionate and loyal fans? These brands didn't develop their cult following by accident. By building fantasy personas, telling inspirational stories, emphasizing craftsmanship, and developing entertaining and educational content, these stand-out leaders have thoughtfully cultivated the cult subculture surrounding their brand. Hear how they reached into their customers' psyches to engage shoppers and keep them.
Key takeaways include:
Steal-worthy examples of loyalty-building tactics
How to use business intelligence and data segmentation to build engagement
How storytelling can nurture customer relationships.
Joey, Bobby, David and Rebecca are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #CultBrands to submit your questions at any time during the session!
This session is optimized for earbuds on channel 1 (free pair included with registration).
What you need to know about how to push digital natives' buttons.
Catering to Generation Z requires a new drop down menu of options. They don’t shop that same way previous generations did; nor do their attitudes align with older cohorts. How do digital natives, with ready access to the web, feel about physical stores, experiential retail and social media? Hint: Much differently than you might think.
Dan, Chad and Caren are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #GenZInsights to submit your questions at any time during the session!
This session is optimized for earbuds on channel 2 (free pair included with registration).
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Produced by:
Melissa Campanelli | Editor-in-Chief/Editorial Content Director, Total Retail | Co-Founder, Women in Retail Leadershop Circle
Joe Keenan | Executive Editor | Total Retail
The female founders and CEOs behind Beautycounter, Minted and theSkimm share how they've developed their entrepreneurial brands.
3:30pm: Leading a movement
Building a movement to disrupt the 62 billion dollar beauty industry doesn’t happen overnight. Armed with information, passion, and a team of 25K women, Gregg Renfrew will walk you through the inspiration for Beautycounter, the brand’s unique business model, and it’s mission to effect legislative change all the way to Washington.
3:50pm: Presentation by Minted
4:05pm: Not your typical startup founders: how two journalists became tech and media experts
By offering short, relatable news briefs that fit specifically into the routines of intelligent, busy working-class readers, theSkimm became the first news outlet to saturate a then-untouched sector of the market. Danielle and Carly discuss how they built the platform that brought them from news journalists to successful tech and media experts seemingly overnight; and share the trials and tribulations they encountered along the way, from building a business and hiring a team, to assembling a galvanized community of millions of dedicated ‘Skimm’bassadors,’ to fundraising and finding investors.
At the end of this session, Martine will host an audience Q&A through the Shop.org mobile app and Twitter. Use #WomenRule to submit your questions at any time during the session!
Leading women’s fashion retailer Lulus, has grown their business into a first-class digital shopping experience. Join this session to learn how Lulus partnered with Certona to individualize their customer’s journey.
This event is SOLD OUT!
See the Los Angeles Dodgers vs. San Diego Padres game and attend an exclusive networking party on September 26. Shop.org will host the special pre-game happy hour on the Loge Terrace where you’ll be able to talk shop and baseball with the most successful and influential people in digital retail.
This event is open to retailers and non-retailers, and free transportation to and from Dodger Stadium will be provided. Shuttles leave the L.A. Convention Center at 5:30pm and return after the game.
Separate registration required.
Five dinners, five L.A. restaurants, five industry leaders hosting. It’s peer-to-peer idea sharing over a relaxed dinner. Limited availability for retailers only.
Registration is complimentary. Sign-up when you register for Shop.org 2017.
Renowned business professors and authors Scott Galloway and Adam Grant present in back-to-back sessions, sharing who is having the biggest impact on business and society and how to strategically set your company apart.
8:00am: The four: What to do
Worth more than $2.3 trillion combined, the big four (Apple, Amazon, Facebook, and Google) continue to define disruption and grab share from media companies, brands, and retailers. Focused on the transforming state of retail, Scott Galloway Professor of Marketing at the NYU Stern School of Business, and Founder of L2, will showcase how the traditional rules of business doesn't apply to the Big Four and identify ways that brands and companies can fight back.
8:30am: Originals: How non-conformists move the world
To survive and thrive, organizations need original thinking. Yet most individuals stay silent instead of voicing their best ideas—and many leaders stifle dissent rather than encouraging it. Drawing on his blockbuster book, Originals, Adam Grant explores how we can all get better at recognizing and championing new ideas; how to overcome fear and doubt; and how to build cultures that welcome diverse perspectives and honest feedback. He reveals why late entrants typically beat first movers; why friendly managers end up being the least supportive; how devil’s advocates often backfire but contrarian opinions are useful even when they’re wrong; and how the values that help organizations prosper early on are the same that thwart their growth later. Grant’s insights on unleashing originality have been praised by J.J. Abrams, Richard Branson, Malcolm Gladwell, Sheryl Sandberg and Peter Thiel, and this talk brings them to life in ways that are both surprising and entertaining.
At the end of this session, Adam Grant and Mindy Grossman will host an audience Q&A through the Shop.org mobile app and Twitter. Use #ProvocativeIdeas to submit your questions at any time during the session!
Each week, brothers Trent and Layton Kling release a new podcast covering the world of retail, including business developments, trends, and historical perspectives. Podcasts feature news summaries, interviews, and previews of industry goings-on, intended for a wide variety of listeners.
Produced by:
Layton Kling
Trent Kling | Associate Professor, Communications | Pittsburg State University
The Tech Lab will showcase the technologies that are transforming the way retailers market, connect, and serve their customers. Visitors will experience these “technologies of the future” via custom designed simulations in the environments they are used -- the store, home, and office, and talk directly with tech founders about how their technologies will transfer from the lab to the showroom and full retail stack.
Participating Companies:
Aila Technologies | Augment | Banter | Bond | Branch Messenger | EverThread
FindMine | Glass-Media | Handy | Headliner Labs | InVertex 3D | Ksubaka | MJD Interactive
Perseus Mirrors | Purple WiFi | Revieve | Salesfloor | Satisfi | Slyce | Strypes
StyleSage | Tangiblee | Unata | Xclaim Mobile | Yext
The city of Los Angeles has been dramatically revitalized under Mayor Garcetti's leadership, and recently received global recognition with the announcement that the city will host the 2028 Olympics. In the mayor's remarks, he will share his innovative approach to transforming city services and the importance of tech to the business community.
The role of the Chief Digital Officer is evolving to enable the increasingly necessary collaboration of marketing and IT, creating a dynamic and seamless experience across channels for the consumer.
This session is optimized for earbuds on channel 3 (free pair included with registration).
Kohl's is using data - a lot of it - to help track the ever-evolving influence of digital on retail.
Amid a deluge of data, Kohl's is merging data from consumers' online and in-store activity to develop an intimate and holistic portrait of its shopper. Hear how the Kohl's team develops a full picture of the online and in-store activity of each shopper using clickstream and point of sale system data.
Deloitte provides further insight on how to:
Track the many digital touch points along the path to in-store purchase and measure their effect on consumer behavior.
Capitalize on digital touch points to enhance in-store experience and sales.
Identify online and offline opportunities for engagement that combine to elevate the overall customer experience.
Sarah and Jeff are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #KohlsDigital to submit your questions at any time during the session!
This session is optimized for earbuds on channel 2 (free pair included with registration).
What's the recipe for viral content, and how do you find hungry consumers?
Purple isn’t the only company selling mattresses online, but it’s probably the only one with viral videos contributing to 924% growth in mobile conversions and revenue. The idea was to sell directly to the customer, providing personalized service and technically advanced products without markups. A digital-first approach to marketing might seem obvious, but their viral videos – we’re talking over 200 million views in the first year – were far from ordinary. Get their behind-the-scenes 'how to' on everything from successfully balancing your marketing spend between science and creative to diversifying your partners and platforms.
Bryant and Garvin are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #RoadtoViral to submit your questions at any time during the session!
This session is optimized for earbuds on channel 1 (free pair included with registration).
This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.
Open to Retailers. Sign-up required.
A retail-focused podcast looking at the future of digital commerce.
Produced by:
Philip Jackson | E-commerce Evangelist
Brian Lange | Director, West Coast | Something Digital
Founders and CEOs talk candidly about leading their companies through major transformation and discuss building loyal and engaged customers.
10:30am: DSW’s brand revitalization story: inspiring self-expression
With the retail landscape rapidly changing, DSW knew it needed to differentiate to survive and thrive. Learn how its new mission to inspire self-expression is galvanizing the DSW team to deliver an engaging customer experience that stirs emotion through loyalty, technology, and a new aesthetic that draws on its warehouse heritage.
10:50am: Reinventing retail in the age of the connected customer
Start-up founders converse on hot topics in retail: new business models, role of brand, importance of the customer experience, driving loyalty, trends, company pivots and the impact of Amazon.
11:10am: The Ashley Stewart movement: a story of reinvention through kindness, social media and math
Want to hear about how a twice-bankrupt brick-and-mortar retailer with decades of operating losses and no corporate wi-fi as late as 2013 (!) became a cutting-edge and socially influential budding media brand in less than four years? Hear from James Rhee, long-time private equity investor turned unlikely CEO, as he walks through his approach to operations (from bond durations to Toyota production system tenets) and the convergence of life and business through social media. Most importantly, learn how his emphasis on kindness and inclusiveness propelled a shocking cultural and technological revolution that drove one of the most successful financial exits of 2016.
The next generation of digital native retailers are fluent in data. They’re using it to create new customer experiences and rapidly scale their businesses. Learn how companies like Instacart and Poshmark are leveraging data operations to delight customers, onboard new vendor partners, and work smarter.
The internet is the most efficient market in history - great for shoppers but challenging for retailers. Amidst a sea of competitors who are only a click away, retailers (1) lose 98% of traffic they pay for, (2) fall victim to third-party sites who take their customers and force a side-by-side price-based race-to-the-bottom, and (3) are often hostage to M.A.P.
Successful selling online takes more than good advertising, good products and a good website. It takes tools that engage, convert and retain your customers - tools you can use to compete against competitors small and large - even Amazon.
With greater competitive pressure on price and the ongoing growth in eCommerce across every retail category, retailers should no longer focus on measuring profitability using a gross margin benchmark. Join this talk to learn about measuring retail performance with the metric that really matters in the future of retail - contribution margin - and hear about the five levers retailers have to boost profitability - from price optimization to vendor management to last mile shipping.
An exclusive luncheon for the women running and rocking retail. Limited availability for retailers only.
Registration is complimentary. Sign-up when you register for Shop.org 2017.
As retailers struggle to find profit, marketplaces win with best-in-class customer experiences and endless aisle. Learn how PFTech enables retailers & brands to host their own B2B & B2C marketplaces.
(This session will repeat at 2:00pm.)
Grab lunch on The Floor! Seating is available in the Breakout rooms, Feature Stage, and Garden.
This new, free program helps retailers discover innovative solutions for their business through private, pre-scheduled meetings with tech startups and exhibitors. These 1-on-1 curated meetings are arranged by our partners at Sophelle, who will personally reach out to you to discuss what your challenges are, then match you with companies that best fit your needs. Meetings will take place on Tuesday from 12:00-3:00 and Wednesday from 9:00-12:00.
Open to Retailers. Sign-up required.
Consumers’ choices in terms of where, how and why they buy are redefining retail and creating a new playbook for the industry. Join Mark Mathews and Katherine Cullen from the NRF Research team and Greg Busek, President of the IHL Group as they discuss findings from NRF’s inaugural Consumer View and the customer trends that are transforming retail as we know it.
Open to members of the Media only. Lunch will be provided.
Learn how TaylorMade and Klarna are increasing customer loyalty by removing friction from the point of purchase via a subscription capability that provides instant access to the latest club technology.
Cultivating a winning product experience online goes way beyond PIM. Learn how software platforms are impacting brand marketing & merchandising strategies at global brands like Coke, Bosch and others.
Time to radically reset! In order to succeed, innovative retailers are leveraging artificial intelligence to connect and analyze millions of data points from every part of their digital and physical business in order to empower their human experts to make rapid, profitable strategies work at the speed of Amazon.
Savvy retailers are leveraging AI to source new customers with precision. Learn how forward-thinking marketers are increasing qualified traffic, winning new customers and driving revenue for their brands.
This podcast is geared to ecommerce entrepreneurs and professionals who tune in to hear stories of success and struggle to which they may relate, aspire to, and most importantly learn. Through positive and engaging conversation packed with valuable insights, ecommerce professionals of all sizes gain actionable strategies to take their online businesses to the next level. Join host, Branden Moskwa, as he chats with ecommerce entrepreneurs, influencers and ecommerce solution providers who hope to enrich the lives of the everyday ecommerce entrepreneur.
Produced by:
Branden Moskwa | Founder | Nadimo.com
The Future Laboratory shares what you need to know about consumers and communities to build for the future.
Will your company be around in 5 years? What will it look like? There are three big challenges that The Future Laboratory's Trevor Hardy will address because he's passionate about your need to master them. They are: your need to reconnect with a disconnected consumer; rebuild trust in an age of growing distrust; and re-engage people and communities in a grander purpose. In this session, we'll look at the drivers and causes of the consumer mindset and the emerging trends and innovative technologies that will shape future-fit retail business in the years ahead.
Key takeaways include:
Six behaviors that make an organization fit for the future
How retailers can invest in long-term innovations and still ensure short-term success
The future-readiness of retail vs. other sectors
At the end of this session, Trevor Hardy will host an audience Q&A through the Shop.org mobile app and Twitter. Use #FutureFitRetail to submit your questions at any time during the session!
Hear from top venture capitalists on how the retail and ecommerce is transforming, how to measure success in modern retail, advice to companies on when and how to pivot and overall insights on the current ecosystem of start-ups.
Rebecca, Jordan, James and Hans are hosting an audience Q&A through the Shop.org mobile app and Twitter. Use #VCsTalkRetail to submit your questions at any time during the session!
This session is optimized for earbuds on channel 2 (free pair included with registration).
Chatbots and AI-powered messaging could be the future of social commerce. Startups, brands and social platforms share what works and what's to come.
We've all heard the buzzwords: AI, machine learning, predictive analysis, natural language processing… but what does 'conversational commerce' mean for retail right now, and what will it mean next? We will talk about trends and innovative early movers, but also common challenges any retailer will face as they develop their own strategic playbook.
This session is optimized for earbuds on channel 1 (free pair included with registration).
Retailers must take an experience-first approach that engages customers as they move between device and store. Today’s digitally sophisticated shoppers require memorable, immersive experiences.
As AI has become more reliable, it offers retailers powerful means to intelligently predict customer behavior, enhance the shopper experience and ultimately increase sales. Ranging from the ability for shoppers to receive suggestions based on their shopping behaviors - a belt that matches a pair of pants, wine paired to a dinner recipe - to digitally enabled experiences such as virtual makeovers that draw consumers into brick-and-mortar stores, AI-fueled recommendations are enhanced with each interaction. AI also has the potential to transform retail operations including Merchandising, Supply Chain and Product Lifecycle Management.
As retailers struggle to find profit, marketplaces win with best-in-class customer experiences and endless aisle. Learn how PFTech enables retailers & brands to host their own B2B & B2C marketplaces.
Provocative conversations with celebrity entrepreneurs who followed their passion in content creation, media, and sports.
2:15pm: A conversation with Omar Miller
Actor and entrepreneur talks with Matthew Shay about the changing media landscape, content, and how to create and engage an audience.
2:30pm: Off the court with Kobe Bryant
The five-time NBA champion talks with Heidi O’Neill about life post-Lakers and the formation of his own business enterprise.
At the end of this session, Heidi O'Neill will host an audience Q&A with Kobe Bryant through the Shop.org mobile app and Twitter. Use #MambaMentality to submit your questions at any time during the session!
